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Tejobit

E-commerce

An online shop that also handles customer support

360Películas is a business owned by Tejobit's founder, built from scratch, selling removable window film kits cut for each car model. The shop, the back office and the customer support were all built in-house, including an AI assistant that looks up orders and shipments.

360Películas shop on a laptop and a phone, with the vehicle search by number plate

Starting point

As the business grew, the process had many loose ends: orders lived in Notion and support ran almost entirely on WhatsApp, with the same questions about payments, lead times and shipping.

Each kit is made to order for a specific car. Before buying, customers need to find the right model, understand the final price and trust the payment.

What was done

  • Search by number plate or model

    Customers type their number plate or pick make, model and body type, and see the kit and the price for their car.

  • Checkout and payments

    A checkout rebuilt from scratch, with card, MB WAY, Multibanco, Klarna, Revolut and bank transfer, payment links and recovery of unfinished payments.

  • AI assistant

    Answers on WhatsApp, Instagram, Messenger and email: looks up orders, tracks shipments, quotes prices, sends payment links and hands the conversation to a person when the case needs it.

  • Back office and operations

    Orders, returns, discount codes, commissions and margins in one place, with separate portals for resellers and for the supplier.

  • Shipping and notifications

    Tracking for DPD, UPS, DHL and CTT, with automatic emails when an order ships and when it is delivered.

  • Five languages

    The shop in Portuguese, English, Spanish, French and German.

Outcome

  • Orders, payments and customer support in a single system, no longer tied to Notion.
  • Over 1,500 orders to date.
  • 80% of conversations resolved by the assistant, with no hand-off to a person.
  • Over 1,500 automated tests guarding the checkout and payments.

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